Privacy Policy Overview
Learn more about your data rights and our commitment to privacy.
Introduction To Our Policy
At Zenixkarona, we prioritise your privacy. We follow Australia’s Privacy Act and relevant guidelines to protect your personal data, ensuring all information is collected, used, and stored responsibly.
This policy outlines the types of information collected and explains how your data may be used during your engagement with our services.
How We Collect Information
Information may be gathered directly from you or automatically through technology when you access our website, book consultations, or communicate with our team.
Information You Provide Directly
- • Name, contact details, or identification information for communication and client file purposes.
- • Details you include when requesting a consultation or submitting queries through forms or email.
- • Documents or correspondence provided to facilitate your consultation.
- • Feedback, inquiries, or testimonials voluntarily shared.
- • Other information you provide during communications.
Information Collected Automatically
- • Usage data such as pages visited, visit times, and device information collected by technology.
- • Technical identifiers, including IP addresses or browser types for website optimisation.
- • Cookies and analytics tools to assess traffic patterns and support user experience.
- • Session time stamps and interaction history stored for service improvement.
- • Location data where enabled by your browser settings.
Why We Use Your Information
We use your data to deliver services, support communication, improve our offerings, and ensure compliance with applicable regulations.
- • Respond to client requests and facilitate consultations.
- • Maintain accurate client records and documentation.
- • Improve website security, accessibility, and performance.
- • Conduct internal analytics and assess service effectiveness.
- • Comply with applicable laws, standards, and regulatory obligations.
- • Send administrative notifications where needed.
- • Process and secure your information for business continuity.
Our Promise: Your personal data is safeguarded through both technical and organisational measures that support confidentiality and regulatory compliance.
When We Share Data
We only share information when essential for service delivery or as legally required by Australian law, always protecting your interests and minimising disclosure.
Service Providers
Trusted third parties may maintain or process data solely to enable secure services, under legally binding agreements and privacy controls.
Legal Obligations
Disclosures may occur when required by law, court orders, or authorised investigations.
Anonymous Statistics
We may aggregate, anonymise, or summarise data for reporting or analysis purposes.
Your Privacy Rights
Australian law grants you rights to access, correct, or request deletion of personal data and express concerns regarding its use at any time.
- • Right to access data held about you upon request.
- • Right to request corrections if your data is inaccurate.
- • Right to request deletion of your information, with some limitations.
- • Right to receive your information in portable format, where applicable.
- • Right to object to specific processing activities.
- • Right to request processing restrictions under certain conditions.
To exercise your rights or discuss privacy concerns, reach us at the provided contact details below.
Data Security Measures
We apply both technical solutions and staff protocols to keep your data confidential, accurate, and available only to trusted personnel.
Technical Protections
- • Encrypted storage for sensitive information files.
- • Access controls, authentication, and regular backups.
- • Ongoing security monitoring and vulnerability checks.
- • Use of secure communication technologies.
Organisational Safeguards
- • Employee privacy training and responsibilities.
- • Confidentiality obligations and role restrictions.
- • Periodic policy reviews and updates.
- • Incident management and response protocols.
Information Retention
We retain data as necessary for service delivery, record-keeping, regulatory requirements, or until you request deletion within the law.
- • Kept while your client relationship is active.
- • Retained if relevant to our analysis process.
- • Saved to respond to your queries and for service history.
- • Information held per legal retention periods.
- • Stored only with your consent, and can be withdrawn.
We periodically review and securely remove outdated information.
Data Transfers Outside Australia
Information may be processed overseas under privacy safeguards and agreements equivalent to Australian standards.
- • Data processors with equivalent privacy controls.
- • Legally binding agreements with offshore providers.
- • Transport layer security for external transfers.
- • Limited transfer of non-essential data for operations.
Cookies & Tracking
Cookies enhance your site experience, help us analyse visits, and are only used within compliance measures outlined in our Cookie Policy.
Types Of Cookies Used
- • Maintain website security and core functionality.
- • Monitor and assess user engagement analytics.
- • Enhance website features for your preferences.
- • Support extra convenience and optional website tools.
You can manage your cookie settings at any time through your browser.
Policy Updates And Notices
Our Privacy Policy may be updated to reflect legal or technological changes. You will be notified of significant updates.
- • Updated content on our website.
- • Site banner announcements as needed.
- • Email notification where appropriate.
- • Revision notes in policy documents.
Ongoing use of our site indicates acknowledgement of updates.
Contact For Privacy
Please direct all privacy questions to our designated email or phone number for timely review.
Zenixkarona
Suite 903 / 241 Adelaide Street, Brisbane, QLD 4000 Australia
Phone: +61-2-0668-0982
Email: content@zenixkarona.com
Last updated: January 13, 2026
Effective date: January 13, 2026